Returns and Refunds Policy

When and how can I cancel an order?

Within 24 hours of placing your order you are able to cancel it by calling our customer services at +91 9990916932 Mon-Sat (9am-6pm) or emailing us at [email protected], provided that the order has not been shipped. After 24 hours we will not be able to cancel your order. Once you have cancelled, the money will be refund to you. The refunds can take 5 to 10 business days.

We do not accept cancellations for any of the below mentioned items:

  • Customized order (made to order)/personalised items
  • Experiential gifts –
  • Flowers and Plants –
  • Food, perishable or consumable items

What do I do if the product I received is damaged or incorrectly supplied on delivery?

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery, you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (Customer Service Department by phone or email only) within 48 hrs of receipt of the items.

You must return the products to us within 10 days after informing us that the products are damaged or have been incorrectly supplied.

Applicability of Replacement Policy:

We will accept Replacement or Exchange only if the following conditions are met:

  • Replacement request should be initiated within 48 hrs of order delivery.
  • Customer should inform us that the products are damaged or have been incorrectly supplied within 48 hrs of order delivery. A photograph of the product along with the packaging should be emailed to [email protected] within 48 hrs of order delivery. The item needs to be returned along with the original packaging. The package should be returned within 15 days from initiation. The tags on the product should be intact. The product should be unwashed, unused and in an undamaged condition

How can I return items?

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery, you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (Customer Service Department by phone or email only) within 48 hrs of receipt of the items.

You must return the products to us within 10 days after informing us that the products are damaged or have been incorrectly supplied.

Applicability of Replacement Policy:

We receive returned goods only through approved carrier service providers and you cannot return the goods in person physically to the Returns Department.

Please courier your return package to the below mentioned address and retain your courier slip.

Address for Return:

Garimas Gift Gallery
Plot No 26A, Gali No 12,
Prem Vihar Main Market,
Prem Vihar Nangli Dairy
New Delhi, Delhi 110043
Call Us : +91-9990916932, +91-9871344252
  • Replacement request should be initiated within 48 hrs of order delivery.
  • Customer should inform us that the products are damaged or have been incorrectly supplied within 48 hrs of order delivery. A photograph of the product along with the packaging should be emailed to [email protected]¬†within 48 hrs of order delivery. The item needs to be returned along with the original packaging. The package should be returned within 15 days from initiation. The tags on the product should be intact. The product should be unwashed, unused and in an undamaged condition

Once the product has been returned, the customer needs to send email at [email protected] with the below details for faster processing of your complaint

 

  • Order No:
  • Reason of replacement request:
  • AWB number:
  • Courier name:
  • Scan copy of the courier invoice:
  • Courier amount:

Can I cancel the order if there is a delay in delivery ?

If you experience an abnormal delay of additional two weeks from the committed delivery day ( as mentioned on the product description page) , then you may choose to cancel the order for claiming a full refund.